Location: San Antonio
Job Title: Bilingual Call Center Representatives
Job Description:

If you are Bilingual and have Call Center experience this is a great opportunity for you to start a career!  This position is temp-to-hire and the company offers many opportunities for growth. You will not only further develop your CSR skills but will also gain experience with Health and Human Services. This position is located in the North East part of San Antonio and is strictly Monday-Friday.

Responsibilities:

  • Respond to customer phone inquiries in a prompt, courteous and concise manner
  • Provide callers with unbiased information to assist customers with application and eligibility requirements for CHIP, Medicaid and Social Security Benefits
  • Access, read, & interpret customer application and contents
  • Accurately perform all data entry functions to reflect customer activities/transactions
  • Answer customer questions & assists in problem resolution
  • Assist customers in the enrollment process of CHIP, Medicaid, Social Security or other benefits
  • Document all customer encounters in clear & concise logs

Requirements:

  • Ability to sit at your desk for at least 90% of your work day
  • Fulent in both Spanish and English
  • Must be flexible to work MON-FRI between the hours of 8am- 6:30pm
  • Must consent to a background check
  • Required to type a minimum of 30 WPM or more
  • Cannot request time off during first 90 days
  • Available for overtime during peak season

Experience:

  • 6 months call center experience
  • Strong customer service
  • Computer skills
  • Quick learner

Knowledge and Skills:

  • Must work well in team settings and have the ability to problem solve, negotiate, and multitask.
  • Organizational skills and verbal and written communication skills are a must.
  • High School Diploma/GED
  • Excellent interpersonal skills and integrity
  • Professional phone etiquette
  • Positive attitude
  • Ability to solve problems
Dress Code:
Business Casual
Hours:
Must be flexible to work MON-FRI between the hours of 8am- 6:30pm
Pay:
$12.00 per hour