Bilingual Medical Call Center Help Desk
Bilingual Pay Rate $12.02
Candidates must be able to work any shift, Monday through Friday 8:00 AM through 6:30 PM. Be advised that schedules are subject to change.
Job description :
Background in health care, human services, or customer service. Knowledge of Texas health and social services programs, & geographical area. Experience in data entry & call centers. Experience working with culturally & linguistically diverse & disadvantaged populations in a courteous & effective manner. Excellent organizational, interpersonal, written, & verbal communication skills. Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously.
You will be responding to customer phone inquiries in a prompt, courteous and concise manner. Provides callers with an unbiased information to assist customers with application and eligibility requirements. Accesses, reads, & interprets customer's & provider data elements within customer’s application. Performs accurately all data entry functions to reflect customer activities/transactions. Answers customer questions & assists in problem resolution. Assists customers in the enrollment process. Documents all customer encounters in clear & concise logs.
High School Diploma/GED
Call Center Testing
Criminal Background Check
100% Attendance during Temp-to-Hire Period