Location: San Antonio
Job Title: Banking Customer Care Representatives
Job Description:

Banking Customer Care Representatives

A bank customer care representative is expected to perform the following duties, tasks and responsibilities:

  • Provide customer service in a friendly and courteous manner at all times
  • Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly
  • Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
  • Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
  • Inform and suggest new banking products to customers
  • Provide information to customers on their account status and account balances
  • Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
  • Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions
  • Participate in marketing and awareness campaigns in the bank to create an enlarged customer base
  • Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
  • Ensure that customers’ confidential information is properly protected and only used for official purposes 

 

  • You must be available to work a 40 hour workweek between the hours of 6AM and 8PM Monday-Friday and two Saturdays a month with a day off during the week.  We are looking for 6 months to a year customer service experience, call center preferred.  Must have a HS Diploma or GED, consent to a criminal background check, a drug screen and have good credit history.
Dress Code:
Business Casual
Hours:
40 hour workweek between the hours of 6AM and 8PM Monday-Friday and two Saturdays a month with a day off during the week
Pay:
Pay $12.25-$13.75 BOE