Location: San Antonio
Job Title: State Benefit Call Center Help Desk Representatives
Job Description:

Do you have Call Center experience and are looking for an opportunity to start a career? We have the perfect job for you! This position is temp-to-hire and the company offers many opportunities for growth. You will not only further develop your CSR skills but will also gain experience with Health and Human Services.


  • Respond to customer phone inquiries in a prompt, courteous and concise manner
  • Provide callers with unbiased information to assist customers with application and eligibility requirements for CHIP, Medicaid and Social Security Benefits
  • Access, read, & interpret customer application and contents
  • Accurately perform all data entry functions to reflect customer activities/transactions
  • Answer customer questions & assists in problem resolution
  • Assist customers in the enrollment process of CHIP, Medicaid, Social Security or other benefits
  • Document all customer encounters in clear & concise logs


  • Ability to sit at your desk for at least 90% of your work day
  • Must be flexible to work MON-FRI between the hours of 8am- 6:30pm
  • Must consent to a background check
  • Required to type a minimum of 30 WPM or more
  • Cannot request time off during first 90 days
  • Available for overtime during peak season


  • 6 months call center experience
  • Strong customer service
  • Computer skills
  • Quick learner

Knowledge and Skills:

  • Must work well in team settings and have the ability to problem solve, negotiate, and multitask.
  • Organizational skills and verbal and written communication skills are a must.
  • High School Diploma/GED
  • Excellent interpersonal skills and integrity
  • Professional phone etiquette
  • Positive attitude
  • Ability to solve problems
Dress Code:
Business Casual
Must be flexible to work MON-FRI between the hours of 8am- 6:30pm